Hot News Archive

9/6/2008 2:25:46 PM - NIH Fire Department 2Way Radio Outage
Description:   The NIH Fire Department 2 way radio system is currently suffering service outages. The proper repair team has been dispatched to work on a resolution. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The LMR Two-way Radio Network suffered an outage due to an intermittent T1 remote site failure. As of September 6, 2008 at 3:19 PM the LMR Network is back operational at this time with minimal impairment to normal operations.
9/5/2008 12:00:44 PM - NIHnet Internet DMZ Building 12 Firewall Isolation
Description:   The NIHnet Internet DMZ Building 12 firewall is experiencing unstable operating system performance and stability. Therefore, it was necessary for NIHnet engineers to proactively fail all NIH Internet traffic to the redundant Fernwood NIHnet Internet DMZ firewall path as a means to ensure stable and reliable connectivity and performance between NIH and the Internet. NIHnet engineers are actively performing root-cause analysis on the isolated, out-of-service Building 12 Internet DMZ firewall device. Upon completion of all trouble management activities, NIHnet engineers will plan, schedule, and execute a restoration change management activity to permanently resolve this unwanted chronic problem. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
Resolution:  This is an initial and final notification.
9/5/2008 7:37:45 AM - NIHnet Internet DMZ Fernwood-7600-Outside GBIC Replacement
Description:   On Saturday, September 6, 2008 at 10:30am - 12:00pm ET NIHnet engineers will perform an emergency maintenance activity on the NIHnet Internet DMZ to repair a defective fiber optic interface connector on the Fernwood path DMZ outside router. This maintenance activity has been given a service affecting (SA) impact assessment because Internet traffic routed via the Fernwood Internet DMZ path will experience a 15 - 30 second connectivity disruption during the first 30 minutes of the maintenance window while the defective fiber optic interface connector is removed from the Fernwood path DMZ outside router. Upon completion of installation and testing of the new replacement fiber optic interface connector in the Fernwood path DMZ outside router, Internet traffic routed via the Fernwood Internet DMZ path will experience another 15 - 30 second connectivity disruption during last 30 minutes of the maintenance window while NIH Internet traffic is moved back onto the Fernwood Internet DMZ path. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  As of September 6, 2008 at 12:06 PM the NIHnet Internet DMZ Fernwood-7600-Outside Port-Channel GBIC Replacement Emergency Maintenance was completed successfully without complications.
9/2/2008 8:32:05 AM - Outlook Web Access Log-On Problems
Description:   Outlook Web Access is currently experiencing an issue when users attempt to log-on. Engineers are aware of the issue and are working towards a resolution. Further updates will be provided as they are made available. Impacted Service/Application: Outlook Web Access Impacted Users: Users attempting to access their e-mail through mail.nih.gov. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 8:58 AM, the Outlook Web Access log-on issues have been resolved and the OWA has been restored to service.
9/2/2008 7:54:39 AM - NIH Active Directory Management Tool Issues
Description:   Currently, the NIH Active Directory Management Tool is experiencing issues. Engineers are aware of the issue and expect full restoration within 10 - 15 minutes. Impacted Service/Application: NIH Active Directory Management (NIHADM) Expected Resolution Time: 8:10 AM If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 8:01 AM, the NIH Active Directory Management Tool was restored to service. Engineers are currently investigating the root cause of the issue.
8/29/2008 3:14:47 PM - NIH CMS Services Server Reboot
Description:   Time: 3:15pm There are currently latency issues with the NIH CMS Services, and engineers are currently working resolve to it. A server reboot will be required to resolve the issue. Updates will be provided as they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH CMS services server reboot has been completed, and the latency issues have been resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/28/2008 9:55:20 AM - SSH Server Issues on TITAN
Description:   On Wednesday, August 27 at 10:00 PM, the SSH servers on TITAN experienced issues. Engineers have corrected the issues and restored service to the SSH server at 9:40 AM on Thursday, August 28. We apologize for any inconvenience this may have caused. Impacted Service/Application: SSH server on TITAN Resolution Time: 9:40 AM, August 28, 2008. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This is an initial and final notification.
8/28/2008 7:37:59 AM - Building 1 Power Issues
Description:   Currently, Building 1 is experiencing power issues which are affecting wireless network connectivity. There is a possibility that the power issues are also affecting non-CIT monitored network devices. Building maintenance engineers have been dispatched to the building to investigate and repair the power issue. There is no current estimated time of repair. Further updates will be provided as they are made available. Impacted Service/Application: Wireless Network Impacted Users: Building 1 wireless network users Expected Resolution Time: No current known estimated time to resolution If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At this time, the power issues in Building 1 have been repaired and wireless networks have been restored.
8/27/2008 2:51:16 PM - NIH Email Web Access Upgrade
Description:   Friendly Reminder: As noted in the communications sent on August 12, 2008 to the NIH IT Infrastructure Contacts ALL distribution list, the NIH CES engineers will be upgrading the NIH CES OWA interface. This upgrade was performed as planned on August 22, 2008. The upgrade was rolled back due to problems encountered with a minority of email clients. CES engineers have resolved the problem and will redeploy the upgrade at 7:00 AM on Thursday the 28th. The service disruption will be less that 1 minute and requires no action from the NIH community. Users accessing OWA at 7:00 AM may need to log back in. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIH Email Web Access Upgrade was completed successfully.
8/27/2008 10:48:58 AM - NIH Web Collaboration Maintenance
Description:   On August 27, 2008 from 9:00 PM - 12:00 AM there will be maintenance performed on one of the NIH Web Collaboration (Connect/Breeze) servers. Service may be unavailable during this maintenance. Further updates will be provided once they are made available. Impacted Service/Application: NIH Web Collaboration (Connect/Breeze) Expected Resolution Time: Date: August 28, 2008 Time: 12:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The scheduled maintenance on the NIH Web Collaboration (Connect/Breeze) servers has completed. Services are now available.
8/27/2008 9:04:27 AM - SiteMinder software upgrade on the Support Site Web Server
Description:   On Friday August 29, 2008 from 9:00 PM - 9:30 PM there will be a scheduled SiteMinder software upgrade maintenance. Activities: The maintenance will include a version upgrade of the siteminder product followed by a server reboot. Impacted Service/Application: NIH Helpdesk site (including Web Ticket Submit), Training Site, Remote Access, Publications, Public KB. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  SiteMinder software upgrade maintenance was completed successfully.
8/27/2008 8:28:23 AM - Internet Connectivity Issues
Description:   NIHnet Engineers have observed connectivity issues to the NIHnet. Users may experience a loss of internet connection. Engineers are aware of this issue and are working on a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHnet engineers have restored internet connectivity and stability at this time.
8/27/2008 7:16:37 AM - Problems sending messages from BlackBerry
Description:   As of August 27, 2008 at 6:20 AM, some NIH users have reported issues sending e-mail messages from their Blackberry devices. This is a known issue, and engineers are working on a resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 27, 2008 at 7:35 AM users have been able to successfully send e-mails from their BlackBerry devices. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/25/2008 2:35:49 PM - NIH Mailbox Server Maintenance
Description:   The power issues of the past weekend have left a number of systems in a degraded state. Mailbox servers: NIHCESMLBX2 (NIMH, NINDS) NIHCESMLBX4 (FAES, FIC, NIAAA, NIAID/VRC, NIDA, ORS) NIHCESMLBX8 (NCI, NIDA, NIDCD) Will need to be reset to allow Backups to initialize and run. This will affect the ICs noted above next to the server name. This event is scheduled for 10 PM this evening, 08/25/2008 and is not expected to exceed 15 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All mailbox servers are back online.
8/25/2008 8:29:45 AM - Web Email Problems
Description:   CIT engineers are aware of an issue related to the toolbar in the new premium web version of Outlook (Outlook Web Access) which has occurred as a result of some maintenance performed over this past weekend. As a result of this, the maintenance has been rolled back and will be rescheduled. The rollback was as of August 25, 2008 at 8:20 AM. Updates will be provided once they are made available. Impacted Service/Application: Outlook Web Access (mail.nih.gov) Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 12:52PM The rollback of the changes to OWA yesterday have resolved all of the issues being seen by users.
8/23/2008 7:07:04 AM - Building 13 Telecommunications Maintenance
Description:   During normal business hours of the week of September 2 - September 5, CIT will be conducting an extended maintenance of telecommunications equipment on the second floor of Building 13. During this window, Building 13 users may experience phone-related issues of 5-15 minute duration. Any issues extending beyond this timeframe should be reported to the ASF by dialing 611. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The telecommunications maintenance activity scheduled for Building 13 has been postponed and will be rescheduled at a later date. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/22/2008 7:00:56 PM - Water Shut Off in Fernwood Building
Description:   Due to an unexpected plumbing problem on the basement level in the Fernwood building, the water has been shut off for the entire building. The water is expected to be turned back on by Saturday, August 23, 2008 at 12:00 noon. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Water service is currently functional in the Fernwood building. Further updates will be sent if the situation changes. If the problem continues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/22/2008 4:49:14 PM - NIH Email Web Access Upgrade
Description:   Friendly Reminder: As noted in the communications sent on August 12, 2008 to the NIH IT Infrastructure Contacts ALL distribution list, the NIH CES engineers will be upgrading the NIH CES OWA interface tonight, August 22, 2008 at 10:00PM. The upgrade is expected to take less than 15 minutes and requires no action from the NIH community. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIH email web access upgrade was completed successfully by 10:15 PM.
8/22/2008 8:04:34 AM - Petri Server Reboot
Description:   The Petri Server is being rebooted to clear some issues.. The reboot should only take approxiately 5 minutes and will be restored momentarily. An update will be provided when Petri is available. Impacted Users: All CIT Staff
Resolution:  Petri has been restored to service.
8/22/2008 7:54:03 AM - Building 12 Power Interruption
Description:   Several network devices in the Building 12 Data Center are currently experiencing a service interruption. A variety of CIT services, including Remedy, ITAS, NEES, and EOS are currently impacted. CIT engineers are currently working to restore network services as soon as possible. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The faulty UPS in Building 12 was replaced and the Data Center has been returned to commercial power. All affected IT services have been restored.
8/21/2008 10:16:47 AM - ns.nih.gov Access Issues
Description:   Due to an unexpected issue, ns.nih.gov is currently unavailble. Engineers are aware of this issue and are working towards a resolution. Impacted Service/Application: NIH DNS Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 21, 2008 at 11:05 AM the ns.nih.gov issue has been resolved. NIH DNS is a fully redundant service and was never down throughout this issue. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/21/2008 7:00:31 AM - NAppMan Implementation of nVision Changes
Description:   On August 21, 2008 from 10:00 AM - 11:00 AM the NAppMan team will be installing an update to accommodate recent changes in nVision architecture. NAppMan will not be available during the update. Further updates will be provided once they are made available. Impacted Service/Application: NAppMan Expected Resolution Time: Date: August 21, 2008 Time: 11:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NAppMan is now available with the new nVision architecture in place.
8/20/2008 4:32:25 PM - EMIB Maintenance
Description:   As part of the EMIB maintenance, NIHADM, NIHPSS2, and NIHDDNS will be patched tonight starting at 10 PM. Maintenance should be completely done by 11:15 PM. The following services will be affected by this maintenance: 1. Active Directory Management 2. Password Self Service If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Patches on NIHDDNS, NIHADM, and NIHPSS2 have been applied successfully; all servers are up and functional at this time.
8/19/2008 4:23:43 PM - Federal PKI Root CA Desktop Configuration Change Test
Description:   What: We are preparing to test a configuration change to CIT desktop computers. The change will be accomplished by linking the CIT\Computers OU of Active Directory to a new Group Policy object. The intended effect is to add the new Federal PKI root certificate authority to Internet Explorer. This change is needed on all desktop computers in the Federal Government to enable users to obtain and use new digital certificates. The change should have no adverse effect on the desktop computers. If the change proves successful in CIT, then we will recommend to the other ICs that they make the same change in their environments. When: August 21, 10:00 a.m. - ongoing if successful Scope: The test is limited to CIT desktop computers that are registered in the CIT\Computers OU. (This is the bulk of CIT's desktop computers.) Possible Actions: It should just take us a few minutes to examine the test computers and access the impact of the change. If we see any problems, we will unlink the GPo immediately so no other CIT computers will be affected by it. Worst case, a computer adversely affected by the change would need to be restarted (or have its policy settings refreshed by an Administrator.) If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The test was completed successfully. The configuration change remains in place and will soon be applied to other CIT desktop computer OUs.
8/19/2008 8:44:08 AM - NIHnet Internet DMZ Fernwood Path Monitoring Optimization Maint.
Description:   Date: Monday, August 25th, 2008 Time: 6:00pm - 8:00pm Description: On Monday, August 25th, 2008 at 6:00pm - 8:00pm EDT On Monday, August 25, 2008 NIHnet network engineers will performance a NIHnet Internet DMZ traffic utilization monitoring maintenance activity on the redundant Fernwood Internet DMZ --- Internet path. Impact: The NIHnet Internet DMZ Fernwood Path Traffic Monitoring Optimization Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet Internet DMZ infrastructure. Specifically, when the data network traffic monitoring optimization changes are implemented on the Fernwood Internet DMZ infrastructure, the Building 12 Internet DMZ path will provide the primary Internet traffic transit support as the Fernwood infrastructure is optimized. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 7:07PM The maintenance has been completed successfully without complications.
8/18/2008 9:18:26 PM - NIHADM Service Reboot
Description:   At 10:00pm engineers will be rebooting NIHADM. Expected outage time is 10-15 minutes. This will affect users using the ADM console and adm.nih.gov. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 10:10PM The NIHADM service has been restored and is fully functional.
8/18/2008 2:52:25 PM - NIHnet Bldg 31 MDF UPS Emergency Power Redistribution Maintenance
Description:   Date: Tuesday, August 19, 2008 Time: 5:00am - 8:00am Description: On Tuesday, August 19, 2008 at 5:00am - 8:00am ET, NIHnet engineers will move Building 31 IC and FACnet network device redundant power supplies to UPSs not on the Emergency Power Grid so they will not be disrupted during periodic ORF Emergency Power testing events. Following this maintenance activity ORF engineers will also be conducting an emergency generator power test beginning at 8:15am until 9:15am. Impact: Please note this NIHnet Building 31 MDF UPS Emergency Power Redistribution Demand Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the duration of this maintenance activity there should be a momentary impact to the wireless network and not to other network devices in the Building 31 MDF while the redundant power supplies are moved to commercial power due to each UPS having dual power connectivity. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 19, 2008 at 9:02 AM the NIHnet Building 31 MDF UPS Emergency Power Redistribution Demand Maintenance has successfully been completed.
8/18/2008 12:28:21 PM - NIDA Server Shutdown for Scheduled Maintenance Activity
Description:   Due to the scheduled maintenance on the NSC Building A/C, all NIDA servers will need to be shutdown. Thus, from 10pm on Friday, August 22nd to 6am on Saturday, August 23rd, all NIDA servers will be shutdown affecting the following services: 1. NIDA Share Drives for Branches and Divisions 2. NIDA User Home Drive (F:) 3. NIDA Remote Terminal Servers 4. NIDA Webpages 5. NEPS Please note that this will not affect NIH Services, (Email, VPN, and NIH Websites). Once the maintenance is completed after 6:00am on Saturday, August 23rd, NIDA services will be returned to normal operations. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  On August 23, 2008 at 7:09 AM the building HVAC maintenance has been successfully completed, and all NIDA services are now fully operational. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/18/2008 10:41:09 AM - NIH Web Collaboration (Connect/Breeze) Service Issues
Description:   Currently, the NIH Web Collaboration (Connect/Breeze) service is experiencing intermittent connection issues. Engineers are aware of the issue and are investigating the problem. There is no current estimated time to restoration. Further updates will be provided as they are made available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The maintenance on the NIH Connect service was successfully completed as scheduled.
8/18/2008 9:39:34 AM - Telecommunications Outage between Building 10 and Fernwood
Description:   Currently, there is a telecommunications outage between Building 10 and the Fernwood Building. Affected services include Aspect, Data, and Video communications. Network connectivity between the two buildings are unaffected by this outage. Technicians have been dispatched, however there is no current estimated time to repair. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 11:30 AM, the telecommunication issues between Building 10 and the Fernwood building were resolved and all affected services have been restored. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/18/2008 8:30:14 AM - NIH Guest Wireless Registration Site Currently Unavailable
Description:   The NIH Guest Wireless Registration website (http://wirelessguest.nih.gov) is currently unavailable, impacting the creation of new guest wireless accounts. CIT engineers are investigating the problem at this time. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 10:10 AM, the NIH Guest Wireless Registration website has been restored to service. Users are now able to successfully create guest wireless accounts through the website http://wirelessguest.nih.gov. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/16/2008 11:52:31 PM - Power Outage in Rockledge 1 and 2
Description:   There is currently a power outage affecting the Rockledge 1 and 2 buildings. This power outage is affecting network connectivity for users from OD and NHLBI. Pepco engineers have been notified and are working to resolve the outage as soon as possible. There is currently no estimated time of repair. Further updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power was restored to Rockledge 1 and 2 at approximately 4:20 AM, and network devices are functioning as normal.
8/15/2008 1:51:17 PM - NIHNet CIT Fernwood Fernwood-6500-Conversion Maintenance
Description:   Date: Tuesday, August 26, 2008 Time: 6:00pm - 7:30pm Description: On Tuesday, August 26, 2008 at 6:00pm - 7:30pm ET, NIHnet engineers will be performing re-configuration maintenance on the Fernwood DR routers. Impact: Please note this NIHNet CIT Fernwood Fernwood-6500-DR1 to DR2 Portchannel2 Layer2 Conversion Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the duration of this maintenance activity there should be no noticeable affect on Fernwood end-users. The BGP peers that may bounce are utilized by the Remote Access VPN solution, but due to the built-in routing redundancy, service should not be affected. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance was completed successfully and without complications.
8/14/2008 6:04:09 PM - Vulnerability in Windows Messenger
Description:   A vulnerability (MS08-050 vulnerability in Windows Messenger) is present in Microsoft MSN Messenger and Windows Messenger that could allow for disclosure of sensitive information. Several users at NIH have reported getting strange Instant Messages (IMs) from people in their IM contact list. The message is only a link to myimgzz.com but this link may change. It is highly recommended that you do not use links in IM and do not click on any unexpected links. Users will be directed to a page that appears to be a MSN login page if they click on the link. Successful exploitation will allow the disclosure of the users IM login ID, initiate sessions, and obtain contact information. However, the exploit does NOT expose the user's system login ID (NIH ID) or password. Change your IM login password immediately if you have been exposed to this attack. Recommendations: Download and install the patch available from Microsoft (955702): http://www.microsoft.com/technet/security/Bulletin/MS08-050.mspx Users should change the messenger password immediately if they have been affected by this vulnerability. Do not use Microsoft MSN Messenger or Windows Messenger until the software has been updated to the latest version. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 29, 2008 a security patch has been used to resolve the vulnerability in windows messenger. Since the patch deployment, no signs of the vulnerability have been detected. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/14/2008 2:01:38 PM - Building 12 NIH Login Server Outage
Description:   As of August 14, 2008 at 1:41 PM the NIH Login servers in building 12 are unavailable. The affected applications by this outage include: - ITAS - my.nih.gov - Annual Reports - NIDB Engineers are aware of this issue, and are working towards a resolution. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 14, 2008 at 4:30 PM, Building 12 NIH Login Servers have been brought back to service. All services have now been restored.
8/13/2008 4:14:56 PM - CIT Remedy Server Reboot
Description:   The CIT Remedy Server will be rebooted at 4:30 AM on Thursday 08/14/2008. The service will be unavailable for approximately 15 minutes at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The CIT Remedy Server has been rebooted. Remedy is available since 4:41 AM.
8/13/2008 9:50:51 AM - Building 10 Water Line Break
Description:   On August 13, 2008 at 8:35 AM, there was a water line break in Building 10 in the old patient care area. There is substantial flooding from the 11th floor to the B-1 level. The exact impact to the NIH data systems has not been determined at this time. Engineers are on site and assessing the impact to the facility and NIH data systems. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  On August 14, 2008 facility engineers have repaired the water line break in building 10. There were no reports of affected network resources. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/12/2008 3:56:30 PM - Email Requests to the NIH Help Desk Delayed
Description:   At approximately 11AM, due to a failure with the Remedy mail processing engine, requests to the Help Desk via email were not processed immediately. The issue was identified and quickly resolved at approximately 2PM. No requests were lost during this failure and were successfully re-queued. The Help Desk is currently processing the backlog of requests. Thank you for your patience and the Help Desk Management apologizes for the delay in service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issue has been resolved.
8/11/2008 10:01:05 PM - NIHnet ENS-Hatfield Clinical Research Ctr. Bldg. Generator Maint.
Description:   Date: Saturday, August 16, 2008 Time: 10:30am - 12:30pm Description: On Saturday, August 16, 2008 at 10:30am - 12:30pm EDT CRC facility engineers will perform an emergency electrical power systems test for the Hatfield Clinical Research Center (CRC) facility. The test is required monthly, to satisfy the requirements of the Joint Commission Association of Hospital Organizations (JCAHO). http://orf2.od.nih.gov/utilityshutdown/scripts/utility_shutdown.asp?seq=9384 Impact: The impact of the NIHnet ENS - Hatfield Clinical Research Center (CRC) Building Generator Test Maintenance activity will cause the facility to be without the use of the normal electrical power system. Only emergency electrical power will be available (the "RED" electrical outlets and Egress LIGHTING will not be affected). Therefore, the NIHnet ENS - Hatfield Clinical Research Center (CRC) Building Generator Test Maintenance activity is considered PSA-Low due to all CRC building UPS devices that support NIHnet ENS data network equipment RE connected to "red" outlet electrical power receptacles throughout the CRC Building. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 16, 2008 at 11:45 AM the NIHnet ENS-Hatfield Clinical Research Ctr. Building Generator Maintenance has successfully been completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/8/2008 1:41:15 PM - SOA Webservices Experiencing Communication Issues
Description:   Currently, the SOA Webservices are experiencing communication issues. Engineers are aware of the issue and are currently investigating the cause. Impacted Service/Application: All applications dependent upon SOA Webservices. Expected Resolution Time: There is no current estimated time to resolution. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  SOA Webservices has been restored and all applications are fully functional.
8/7/2008 5:04:21 PM - NIH Login Migration
Description:   NIH Login - the authentication method used to grant users access to many applications at NIH - is updating to a more robust environment. NIH Login will begin a series of migrations over the next month. NIH Portal, ITAS, nVision, NBS, and several IC specific applications will be the first in the series to migrate this weekend. Migration efforts will begin after 4pm on Friday, August 8th and continue throughout the weekend. During this window, there is minimal potential that users will experience brief rolling outages of approximately 10 minutes. Additionally, users may be required to login twice in order to have their credentials validated if navigating between systems. Thank you for your patience as we improve NIH Login services for the NIH Community. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution:  The NIH Login maintenace has been completed successfully.
8/5/2008 3:50:38 PM - NIHADM Reboot
Description:   NIHADM will be restarted tonight at 10 p.m. to clear up memory issues with the box. This outage will be approximately 10 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHADM reboot has been completed and the server has been restored to service.
8/5/2008 2:44:53 PM - ITAS Emergency Maintenance
Description:   ITAS is scheduled for emergency maintenance on August 5, 2008 evening between 6:30PM - 7:00PM for resolving an e-mail queue problem. During the maintenance, ITAS will not be available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS emergency maintenance has been completed successfully.
8/4/2008 9:05:13 AM - ORS Intermittent Network Issues
Description:   ORS is currently experiencing intermittent network issues. ITB is aware of the issue and working to resolve the issue. Affected Services, -Access to all network resources Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 1:34 PM on Monday August 4, 2008 all network services have been restored.
8/2/2008 8:41:40 AM - Building 31B Electrical Maintenance
Description:   An unexpected loss of NIHnet and FACnet data network services has occurred in building 31 due to a scheduled electrical maintenance in the B wing of Building 31. Network devices are being temporarily moved to a new circuit. Connectivity will be restored shortly. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 5:35 PM, Building 31B Electrical Maintenance was completed successfully.
7/31/2008 4:36:39 PM - OD-OIT Firewall Interface Maintenance
Description:   Date: Thursday, July 31, 2008 Time: 10:00pm - 12:00am Description: On Thursday, July 31, 2008 commencing at 10:00pm and ending at 12:00am on Friday, August 1, 2008 NIHnet engineers will perform an Emergency maintenance activity on an OD/OIT managed firewall in Building 10 as a means to replace a faulty GBIC component within the Building 10 OD/OIT Managed Firewall. Impact: Please note the NIHnet OD/OIT Building 10 Firewall GBIC Emergency Replacement maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, OD data network end-users will experience a brief, one-time network connectivity outage lasting approximately one (1) minute in duration at the beginning of the 10:00pm maintenance window when NIHnet engineers perform a fail-over between firewalls that support OD end-users in NIH Campus Buildings 1, 2, 10, and 13. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  The OD-OIT Firewall Interface Maintenance was successfully completed.
7/31/2008 7:56:57 AM - NAppMan Downtime
Description:   On July 31, 2008 from 10:00 AM until 11:00 AM the NAppMan team will be installing new monitoring for the NIH Login service. NAppMan will be unavailable during this window. Impacted Service/Application: NAppMan Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 31, 2008 at 11:04 AM the NAppMan service is now available. If you continue to have issues with NAppMan, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/30/2008 1:11:14 PM - Customer Service Web Server Restart
Description:   STG will be restarting the DCS Web Server at 1:15 PM. Service will be disrupted for the following websites: IT Helpdesk site, Training Site, Publications Site, Remedy Web interface and the Remote Access site. The interruption is expected to last no more than 10 minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Service has been restored to the REMEDY Web interface. Users who have their browser open with the REMEDY web inteface site up are encouraged to close and restart the browser. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/30/2008 12:00:14 PM - Westat Oracle Systems Connectivity Issues
Description:   Currently, the following Westat Oracle systems are unavailable: -RSS (Regulatory Support System) -CTSU Member Site -OPEN System Engineers are aware of this issue and are working on a resolution. Currently there is no estimated time to repair. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  On July 30, 2008 at 12:23 PM connectivity to the Oracle systems have been restored, and the following systems are now available: -RSS (Regulatory Support System) -CTSU Member Site -OPEN System If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/29/2008 8:10:24 AM - NIHADM Server Reboot
Description:   NIHADM server will be rebooted, and there is an expected outage of 10-15mins. Users will be disconnected and the service will be unavailable during that time. Updates will be provided once they are made available. Impacted Service/Application: NIHADM Impacted Users: NIHADM Users Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 29, 2008 at 9:45 AM the NIHADM service has been restored. If you continue to have issue with the NIHADM, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/28/2008 9:40:35 AM - Building 12 2nd Floor CIT Users Network Access Issues
Description:   At this time, some CIT Users in Building 12, 2nd Floor are experiencing issues connecting to the NIHnet due to a failed access switch module. Engineers are aware of the issue and are working to repair network access as soon as possible. Further information will be provided as it is made available. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution:  As of 10:13 AM, network access has been restored for all affected CIT users in Building 12, 2nd Floor. If you have any questions or are still having difficulty accessing the network, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
7/28/2008 8:48:53 AM - NIH SharePoint Service Access Issues
Description:   At 8:30 AM, the NIH SharePoint Services experienced issues when users attempted to access SharePoint websites. Issues included slow loading pages and inability to access pages. At 8:44 AM, engineers restored access to the SharePoint Services. At this time, all SharePoint websites should be functioning normally. If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution:  At 8:44 AM, access to the SharePoint Services was restored by engineers.
7/25/2008 3:31:18 PM - NIHnet CWDM Ring I Optimization Maintenance
Description:   Date: Saturday, August 9, 2008 Time: 10:00am - 6:00pm Description: On Saturday, August 9, 2008 at 10:00am - 6:00pm EDT NIHnet engineers will perform a proactive maintenance activity on the NIHnet Off-Campus CWDM Ring I data network infrastructure as a means to improve data network connectivity redundancy to existing NIHnet OpDiv DMZ connections from HHS OpDiv and NIH vendor networks located on Executive Blvd and Fishers Place. Impact: The NIHnet CWDM Ring I Optimization Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet Off-Campus CWDM Ring I data network infrastructure. Specifically, when the new redundant network connection is activated across the Off Campus CWDM ring, NIHnet data network connectivity for Executive Blvd and Fishers Place networks is not expected to fail. However, there is a low potential for momentary, limited packet transit delay between the NIHnet Core Backbone and the Executive Blvd and Fishers Place networks as each node on the NIHnet Off-Campus CWDM Ring I data network infrastructure is tested for performance and reliability post new redundant connection activation. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of August 9, 2008 at 2:13 PM the NIHnet CWDM Ring I Optimization Maintenance has successfully been completed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/25/2008 2:55:12 PM - NIHnet OD/OIT Bldg 10 Firewall GigE NIC Emergency Replacement
Description:   Date: Friday, July 25, 2008 Time: 10:00pm - 12:00am Description: On Friday, July 25th, 2008 commencing at 10:00pm and ending at 12:00am on Saturday, July 26, 2008 NIHnet engineers will perform an Emergency maintenance activity on an OD/OIT managed firewall in Building 10 as a means to repair a faulty Gigabit network interface card (NIC). Impact: Please note the NIHnet Managed Firewall OD/OIT Building 10 Firewall GigE NIC Replacement Emergency Maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, OD data network end-users will experience a brief, one-time network connectivity outage lasting approximately one (1) minute in duration at the beginning of the 10:00pm maintenance window when NIHnet engineers perform a fail-over between firewalls that support OD end-users in NIH Campus Buildings 1, 2, 10, and 13. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Building 10 Firewall NIC replacement maintenance was unsuccessful and will be rescheduled for a later date.
7/25/2008 11:11:08 AM - NIHnet Building 31 MDF Switch Technology Refresh Maintenance
Description:   Date: Saturday, August 16, 2008 Time: 7:30am - 5:30pm ET Description: On Saturday, August 16, 2008 at 7:30am - 5:30pm ET, NIHnet engineers will perform a NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity. Impact: Please note the NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, throughout the duration of this maintenance window all affected IC data networks located in Building 31 will experience a sequential 20 – 30 minute rolling disruption of network connectivity to NIHnet while each individual Building 31 IC VLAN is migrated to the new redundant state-of-the-art Cisco Aggregation Switch (AGS) data network infrastructure located in the Building 31 MDF network room. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity scheduled for Saturday, August 16, 2008 at 7:30am - 5:30pm has been postponed due to scheduling conflicts. Therefore, this technology upgrade maintenance activity shall be rescheduled and announced for a later date and time in the very near future.
7/24/2008 2:29:15 PM - NIHnet OpDiv DMZ Path Failover Maintenance
Description:   Date: Wednesday, July 30, 2008 Time: 5:00am - 6:00am Description: On Wednesday, July 30, 2008 at 5:00am - 6:00am EDT The purpose of the NIHnet OpDiv DMZ Path Failover Maintenance activity is for NIHnet engineers to proactively redirect data network traffic between NIHnet and HHSnet OpDiv networks from the active NIHnet OpDiv DMZ Building 12 path to the redundant NIHnet OpDiv DMZ Building 45 network path. This NIHnet OpDiv data network path failover maintenance activity is in support of an impending Building 12 NIHnet OpDiv DMZ firewall operating system upgrade maintenance activity that will provide improved firewall security features and processing performance. Impact: The NIHnet OpDiv DMZ Path Failover Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet OpDiv DMZ. Specifically, when data network connectivity between NIHnet and OpDiv network peers is redirected from the Building 12 DMZ path to the redundant Building 45 DMZ path, there is a low probability for disruption to network connectivity and only a minimal amount of packet transit delay is expected as existing traffic flows shift from the primary network path to the secondary network path.
Resolution:  This maintenance has been completed successfully without any complications. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/24/2008 8:41:49 AM - NIHADM Intermittent Issues
Description:   Currently the NIHADM is experiencing intermittent issues and the service needs to be restarted. The system will be rebooted at 8:45am, and there will be 10-15 minutes were the NIHADM service will be unavailable. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHADM service has been successfully restored. If you continue to have issues with the NIHADM, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/21/2008 1:00:07 PM - NIHDDNS Hardware Refresh Maintenance
Description:   Engineers will be replacing the NIHDDNS on Thursday, July 24, 2008 beginning at 9:00pm. NIHDDNS2 will remain online and responsive during the maintenance period and NIH DNS name resolution should be unaffected. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHDDNS replacement has been successfully completed. DNS has been restored to service on the new server and is responding properly to name lookups.
7/21/2008 9:48:50 AM - Telephone Outage for NCI in Building 37/ 1st Floor
Description:   Approximately 40 telephones belonging to NCI customers from Building 37/1st floor have lost service. A technician is on the way to the building to assess & repair. Updates will be provided as soon as further information is available. Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 1:57 PM service has been restored to all of the telephones that were out of service.
7/21/2008 7:24:04 AM - PDF Reader on BlackBerry Devices
Description:   Due to a recently reported vulnerability with the BlackBerry PDF reader, CIT engineers have temporarily disabled the ability to read PDFs from BlackBerries as recommended by the vendor. This feature will be re-enabled once the patches are fully tested and implemented on the NIH BlackBerry servers. Updates will be provided as they become available. Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  CIT engineers have completed installation of a software patch to correct the Blackberry PDF vulnerabilities. NIH Blackberry service were restored by 11:00 PM and PDF viewing has been re-enabled.
7/20/2008 3:48:54 AM - Building 29/29A Power Outage
Description:   As of 1:19 AM on Sunday, July 20, 2008, Building 29A is experiencing a power outage. This outage may affect network connectivity for Building 29A users from CIT, FDA, and FACnet. Engineers are working to restore power, but there is no estimated time of resolution. Further updates will be sent as they become available. Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power to Building 29/29A has been restored.
7/18/2008 8:07:16 AM - NIHADM Service Disruption
Description:   The NIHADM service will undergo an immediate service disruption. During this time, NIH users will be unable to access the ADM service. The outage is expected to be resolved within 5-10 minutes. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The service has been restored as of 12:00 PM on Friday July18th, 2008.
7/16/2008 4:43:34 PM - nVision Data Warehouse Maintenance
Description:   The nVision Data Warehouse websites, reporting and databases will be unavailable on Friday, July 18, 2008 from 7:00 a.m. until 3:00 pm due to major security enhancements. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 2:54PM The nVision Data Warehouse websites have been updated and are now available.
7/15/2008 6:08:25 PM - FDA Staff Unable to Access ITAS Through ITAS Production Link
Description:   Currently there are many FDA staff members who are unable to access ITAS using the ITAS production link. The issue is currently being investigated by engineers. There is no estimated time of resolution. Updates will be made available as they are received. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 6:35PM The issue has been resolved. FDA staff members can now access ITAS through the production link.
7/13/2008 9:44:18 AM - Remedy Service Unavailable
Description:   The CIT Remedy service is currently unavailable. CIT engineers are currently working to address the issue, but there is currently no estimated time of resolution. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  The CIT Remedy service is back up. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
7/11/2008 10:42:00 PM - ENS CIT Fernwood 3NE LAN Switch Upgrade Maintenance
Description:   Description: On Saturday, July 26, 2008 at 8:00am - 6:00pm EDT, NIHnet engineers will perform a technology upgrade maintenance activity on the Cisco LAN switches located in the Fernwood 3NE LAN closet. This technology upgrade maintenance will consist of total LAN switch upgrades of the existing devices to include installation of a new chassis, module cards, operating systems, and patch cable standardization. Impact: The ENS CIT Fernwood - Phase 4 Fernwood 3NE LAN Switch Technology Upgrade Maintenance activity has been assessed with a service affecting (SA) impact. Specifically, all Fernwood 3rd floor NE NIHnet connected end-users will experience a loss of connectivity to NIHnet throughout the duration of this maintenance window. Please note the Aspect system management network connections will be moved to a temporary network facility during this maintenance window and therefore are expected only to momentarily lose connectivity to NIHnet at the beginning and end of the maintenance window as Aspect network connections are moved to / from the temporary network switch. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  Time: 8:11PM Maintenance has been completed successfully with minor complications.
7/10/2008 4:55:13 PM - NIHnet OpDiv DMZ Path Failover Maintenance
Description:   Date: Friday, July 18th, 2008 Time: 1:00am - 2:00am Description: The purpose of this maintenance is to move Opdiv traffic off of the Building 12 path and over to the Building 45 path. Opdiv traffic will remain on the Building 45 path until NSS performs a firewall code upgrade maintenance on the NIH-Opdiv-B12-PIE1. Once this is complete the Opdiv traffic will be moved back to the Building 12 path. The firewall code upgrade has not been scheduled as of yet. NSS recently performed a major code revision upgrade on the NIH-Opdiv-B45-PIE1 firewall and will need to monitor the traffic across this firewall for a period of time to verify any problems that may have occurred, due to the code upgrade, have been resolved prior to upgrading the code on the NIH-Opdiv-B12-PIE1 firewall. During this period, if the Building 12 Opdiv path is required, it will need to be manually re-enabled since its BGP peering session will be shut down. Impact: OpDiv traffic is currently traversing the Building 12 OpDiv path and will be shifted to the Building 45 OpDiv path during this maintenance. Due to the fact the firewalls on these two paths do not share state between each other OpDiv users may experience brief latency during the traffic shift while their connections automatically re-established across the OpDiv Building 45 path. Please don't hesitate to contact the CAP office at 301-402-0724 or via email at citdcscap@mail.nih.gov if you have any questions regarding this maintenance.
Resolution:  The maintenance had to be backed out and will be rescheduled for a later date.
7/9/2008 8:12:03 AM - CIT Customer Support Reports Service and Website issues
Description:   The CIT Customer Support Reports service did not fully mirror the previous day's data overnight and is experiencing issues this morning. Any reports you may pull this morning may be incomplete, and customers may be unable to access the various components of the service. We are working to diagnose and correct the problem and will provide further details as they become available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The service has been restored, all data has been mirrored and the automatic subscription jobs are completing. Customer who received two copies of their overnight reports should discard the earlier one and refer to the later one for the correct data. Any reports run manually before 8:45 AM this morning. should be rerun to get the correct data. We appreciate your patience and cooperation while we worked to resolve this issue.
7/2/2008 1:20:08 PM - Nihcesmlbx15 Server Reboot
Description:   The Nihcesmlbx15 exchange server is currently being rebooted. The mailbox will be unavailable for 10 minutes. Further updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 2, 2008 at 1:38PM the Nihcesmlbx15 server was restored, and is now operational. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/1/2008 8:06:29 AM - 5635 Fishers Lane Telephone Outage
Description:   At approximately 6:48 AM on Tuesday July 1, 2008 a telephone outage was reported to Verizon at 5635 Fishers Lane lower level. Technicians are on site trying to resolve the problem. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of July 1, 2008 at 8:00 AM, Verizon restored service to all the telephone lines affected by this outage. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/30/2008 8:30:45 PM - NIHCESMLBX12 Server Maintenance
Description:   CES engineers will need to reset the services on NIHCESMLBX12 this evening, June 30, 2008, at 10:00pm due to a resource issue. Access to mailboxes on this server will be down for about 10 minutes while the services are being reset. The following ICs are affected: CC NIAID If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  NIHCESMLBX12 server has been reset. Mailbox access has been restored and is now operational.
6/27/2008 10:20:33 AM - Iforgotmypassword Service Upgrade
Description:   On Monday June 30, 2008 at 6:00am, the iforgotmypassword service will be upgraded. This service outage will last no longer than 45 minutes. Impacted Service/Application: iforgotmypassword Expected Resolution Time: Date: June 30, 2008 Time: 6:45am Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The upgrade was completed successfully. All services are back up and fully functional.
6/26/2008 2:17:56 PM - SharePoint Service Outage
Description:   Currently, the SharePoint services are out of service. Engineers are working to resolve this issue. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have identified the issue and have stabilized the environment. All SharePoint sites are now up and running.
6/25/2008 11:20:16 AM - Scheduled Maintenance for VTC Bridging
Description:   VTC High Definition Bridging will be down for maintenance between 5:00pm - 5:30pm on Wednesday June 25, 2008. During this maintenance HD VTC Bridging will not be available. Impacted Service/Application: Video Conferencing High Definition Bridging Expected Resolution Time: Date: June 25, 2008 Time: 5:30 PM If you have any questions regarding this maintenance, please send an e-mail to the VTC administrators at NIHVTCAdmin@mail.nih.gov.
Resolution:  All HD video bridging services have been restored.
6/24/2008 11:22:46 AM - ITAS Scheduled Maintenance (June 25, Wednesday, 8:00PM - 10:30PM)
Description:   ITAS is scheduled for maintenance on June 25, Wednesday evening between 8:00PM - 10:30PM for resolving a domain controller issue. During the maintenance, ITAS will not be available. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS scheduled maintenance has successfully completed. ITAS is now available.
6/18/2008 11:20:32 PM - Fernwood Telephone Outage June 19-20
Description:   Title: Fernwood Telephone Ductbank Move Maintenance Event Details: Beginning Thursday, June 19 at 11:00 PM and running to Friday, June 20 at 5:00 AM, technicians will be transferring the Fernwood telephone lines from their current ductbank to a new ductbank to support ongoing construction at the Fernwood building. During the maintenance window, all phone lines at the Fernwood building will not be available. Essential phone lines will be transferred to back-up numbers during the maintenance window to maintain a continuity of critical operations. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov .
Resolution:  As of 3:30 AM on Friday, June 20, the Fernwood telephone ductbank move maintenance has been successfully completed.
6/18/2008 8:18:01 AM - CIT Customer Support Reports Service and Website issues
Description:   The CIT Customer Support Reports service experienced issues overnight. The service has been mostly restored. Once full service is available and confirmed the overnight reports will be run. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All data has been mirrored and the overnight reports have completed. If you received two copies of your overnight reports, please refer to the latest. The report server data is now current. Thank you for your patience as we worked to address this issue. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/16/2008 2:32:25 PM - Helix, Doublehelix, and Biowulf Systems Downtime June 16, 2008
Description:   All Helix Systems (Helix, Doublehelix and the Biowulf cluster) will be unavailable this evening, June 16, through to early morning, June 17, during which time major upgrades will be performed. Helix and Doublehelix will become unavailable to users at 9 pm this evening. The Biowulf batch system will be shut down at 3 pm and the Biowulf login node will become unavailable at 6 pm. During the downtime, all Helix services will be inaccessible including Helix email via POP & IMAP clients, Squirrelmail and pine. Email to Helix will be queued during the downtime for delivery once the system is back up. We anticipate that all services will be available by 9 am on Tuesday morning. If you have any questions please contact staff@helix.nih.gov.
Resolution:  As of June 17, 2008 at 9:30 AM the Helix Systems downtime has been completed. The Helix system was successfully upgraded and the system was made available starting at 9:30 this morning. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/14/2008 2:44:56 PM - Problems on NIH Login Cluster 2
Description:   Date: June 14, 2008 Time 2:00 PM At the moment, there are intermittent issues with the NIH login. Engineers are aware of this issue and are working on a solution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The intermittent issues associated with the NIH Login have been resolved. NIH Login is now operational.
6/11/2008 4:06:24 PM - Campus Home Server Emergency Reboot
Description:   There were connectivity problems with the OD campus home directory server, and a reboot was required. The system was rebooted at 3:45 p.m. OIT expects to have the problem resolved shortly thereafter. Further updates will be provided as they are made available. If you have any questions or concerns please contact the CAP team on 301-402-0724 or citdcscap@mail.nih.gov
Resolution:  This issue has been resolved. Everything is now back to normal.
6/11/2008 8:02:26 AM - NAppMan Downtime
Description:   CIT engineers will be bringing NAppMan down at 10:00 AM on Wednesday June 11, 2008 to install NEES on the dashboard. The outage should be for one hour. Impacted Service/Application: NAppMan Expected Resolution Time: Date: June 11, 2008 Time: 11:00 AM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 11, 2008 at 10:31 AM NAppMan dashboard is once again available, and NEES is reporting properly. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/10/2008 8:10:19 AM - Immediate NBS, DbGap, caBig Integrator, CIMS PTMS Outage
Description:   The following applications and websites are now available: - NBS - caBig Integrator - ITO Trainee Tracking Database for NHGRI - DbGap - CIMS PTMS - http://inside.genome.gov - http://Mynci.cancer.gov - http://Mynciadmin.cancer.gov Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NBS outage was fully resolved after problems with the redundant SSO login server were resolved.
6/9/2008 2:17:47 PM - Building 9 UPS-2 Replacement Maintenance
Description:   Time: 1:00am - 2:00am Description: On Wednesday, June 18th, 2008 at 1:00am - 2:00am EDT, NIH engineers will replace the defective redundant Building 9, B9-UPS-2 which will restore maximum backup time and electrical protection for the Building 9, B9-6500 & B9-5509 switches. Impact: Please note this B9-UPS-2 Replacement Maintenance has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the replacement of the B9-UPS-2, the B9-UPS-1 should provide sufficient backup power for the Building 9, B9-6500 and B9-5500 switches and not impact end-user network connectivity. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Building 9 UPS-2 Replacement Maintenance was completed successfully.
6/9/2008 12:15:59 PM - 2115 East Jefferson Telephone Outage on 4th Floor
Description:   Date: June 9th, 2008 Time: 12:05 PM Description: At this time there is a telephone outage on the 4th floor in 2115 East Jefferson. The TIB engineers are aware of the situation and are working towards a resolution. Update will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 2:29 PM all telephone service at 2115 East Jefferson Street/4th floor has been restored.
6/8/2008 10:37:24 AM - Remedy Service is Unavailable
Description:   At the moment, the Remedy service is unavailable. CIT engineers are aware of this issue and are working on a solution. There is currently no estimated time of resolution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 8th 2008 at 10:30 AM CIT engineers resolved the issue, and Remedy is now accessable. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/5/2008 11:08:11 AM - Executive Plaza and East Jefferson Power Outage
Description:   Due to a power outage, many buildings in Executive blvd and East Jefferson have lost of network resources. Engineers are aware of this issue, and are working on a solution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 6th 2008 at 8:56 AM Executive Blvd and East Jefferson's power and network connectivity was restored. All known outstanding issues have been repaired. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/5/2008 10:52:48 AM - NIH Home Page Unavailable
Description:   NAppMan Alert - NIH Home Page is experiencing problems and is not available.
Resolution:  The NIH Home Page was unavailable between 10:41 AM and 11:03 AM. The problem has been resolved and will not reoccur. If you have any questions, contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
6/4/2008 6:37:12 PM - Power Outage at Fishers Lane
Description:   Due to power outages in the Fishers Lane cluster, NIHnet equipment is currently running on battery power. PEPCO has not provided a time for restoration due to the large number of outages throughout the region. The NIHnet primary data facility in 5635 Fishers Lane has sufficient battery power to sustain connectivity until late Thursday morning. However, customers within 5625 and 5635 may experience loss of connectivity if individual closet-based batteries (UPS) are depleted prior to power restoration. Locations connected to emergency generator power should not be impacted. Further updates will be provided as they are made available. We apologize for any inconvenience this may have caused. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 8:14 AM on June 5th, 2008 all power and network devices located in Poolesville and Fishers lane were restored to service. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 5:05:53 PM - Telephone Outage Building 12B Room 2N207
Description:   Due to the inclement weather, there is currently a telephone outage in Building 12B Room 2N207. A technician is en-route to restore service. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 5th, 2008, 12:00 PM Verizon repair restored telephone service to Building 12B room 2N207. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 4:08:20 PM - Telephone Outage 2nd Floor Building 10ACRF
Description:   Due to the inclement weather, there is currently a telephone outage in Building 10ACRF 2nd floor affecting approximately 40 telephones. A technician is en-route to restore service. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Repair technicians have restored the service to all 40 telephone lines.
6/4/2008 3:59:53 PM - HRSA Power Outage
Description:   At the moment, HRSA is experiencing a power outage, and have taken all servers’ offline. Engineers are aware of this issue, and working on a solution. Updates will be provided once they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 5th 2008 at 6:00 AM, servers were brought back up, and everything is back up and running. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 3:41:34 PM - Power Outage in Rockledge 1
Description:   Rockledge 1 is currently without power. The building is also without Aspect and Remedy. Engineers are aware of this issue and are working towards a resolution. Further updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Rockledge 1 is back up and fully operational.
6/4/2008 10:12:05 AM - NIHADM2 Service Reset
Description:   On June 4th, 2008 at 11:45 AM the NIHADM2 service will be reset . This service reset should take no longer than 10 minutes. ADM users connected to NIHADM2 can redirect to the redundant NIHADM server. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of June 4th 2008 at 12:00 PM NIHADM 2 was back up and running. If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/3/2008 3:21:30 PM - IForgotMyPassword Service Update
Description:   As of 6:50 AM on June 4th, 2008 EMIB has restored service to the Password Self Service (iforgotmypassword.nih.gov). If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 7:00 AM on June 4th, 2008 EMIB has restored service to the Password Self Service (iforgotmypassword.nih.gov). If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/3/2008 9:04:14 AM - NHGRI Server Room shutdown
Description:   At the moment, NHGRI has shut down a number of servers in Democracy 2 due to the AC units going offline. Technicians are currently working on putting the AC units back online. Updates will be provided as they become available. Impacted Service/Application: All NHGRI Resources hosted at Democracy 2, including website and databases. Impacted Users: NHGRI Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 11:00 AM the AC units in Democracy 2 were repaired, and Democracy 2 data center is back online. If you continue to have problems please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/2/2008 8:00:51 PM - Biowulf Login Node Issues
Description:   The "login node" for gaining access to the NIH Biowulf cluster (biowulf.nih.gov) is currently down due to an unknown hardware problem. DCSS/SCB system administrators are attempting to address the issue. Users of the NIH Biowulf Cluster will not be able to login to biowulf.nih.gov until the issue is resolved. Users will not be able to submit new jobs or check on the status of existing jobs. Jobs currently running on the cluster are not affected by the failure of the login node. Currently there is no estimated time of resolution. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 9:44PM The Biowulf login node has been restored to standby hardware. Biowulf users should now be able to login.
5/31/2008 6:55:26 AM - Redundant Circuit to Sterling Data Center Unavailable
Description:   The redundant circuit to the Sterling Data Center is currently unavailable. Because this is a redundant circuit, NIH users should not experience any loss in network connectivity. Qwest engineers are investigating the issue. There is currently no estimated time of resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The redundant circuit has been restored to service. CIT engineers will continue to monitor the situation for changes.
5/30/2008 2:40:17 PM - Fibergate Fernwood Building Fiber Relocation Maintenance
Description:   Date: Saturday, June 7, 2008 Time: 06:00am - 6:00pm Description: On Saturday, June 7, 2008 beginning at 06:00 a.m. and ending on Saturday, June 7, 2008 at 6:00 p.m., Fibergate will perform a scheduled maintenance activity to relocate Fernwood fiber optic connections in support of a new parking garage project next to the Fernwood building. Impact: Please note the Fibergate Fernwood Building Fiber Relocation Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for NIHnet connectivity for Democracy I, Democracy II, and Fernwood network end-users. Specifically, NIHnet data network connectivity for these locations will automatically failover to redundant network paths as each fiber pair is relocated in a predetermined sequence order. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Fibergate Fernwood Building fiber relocation maintenance completed successfully without any complications.
5/30/2008 1:28:52 PM - Electronic Voicemail Issues
Description:   Date: May 30, 2008 Time: 1:26 PM Event Description: At this time, the EVM system for electronic voicemail for the 594, 496, 480, 435 and 402 exchanges is not working. Verizon is working on the solution and it should be up and working soon. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 2:31 PM on May 30, 2008 this issue was resolved. All systems are up and functional.
5/30/2008 11:35:54 AM - Websites access issues
Description:   Date: May 30, 2008 Time: 11:18 AM Event Description: At this time customers may experience intermittent issues accessing some websites. Some reported websites include: http://content.nejm.org/ http://circ.ahajournals.org/contents-by-date.0.shtml http://jama.ama-assn.org/cgi/content/abstract/288/17/2144 http://eurheartj.oxfordjournals.org/cgi/content/abstract/24/4/320 http://Cancer.org http://jbc.org http://ucsc.edu www.sciencemag.org Updates will be provided as soon as they become available. CIT engineers are working to resolve the problem as soon as posible. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 1:40 PM on May 30, 2008 this issue was resolved.
5/28/2008 2:25:04 PM - NIH Building 12 Data Center Equipment Relocation Maintenance
Description:   Date: Wednesday, June 4, 2008 - Thursday, June 5, 2008 Time: Start 5:00pm (6/4) - End 6:00pm (6/5) Description: On Wednesday, June 4, 2008 at 5:00pm EDT NIHnet engineers will proactively migrate NIHnet Internet traffic from the Building 12 Data Center path to the Fernwood Internet path in preparation for the NIH Building 12 Data Center Internet DMZ Device Relocation Maintenance activity on Thursday, June 5, 2008 On Thursday, June 5, 2008 at 8:00am EDT NIHnet engineers will relocate the Building 12 Internet DMZ network devices to a new cabinet in the Building 12 Data Center. The relocation of the Internet DMZ network devices expected to be completed by 5:00pm on Thursday, June 5, 2008 with NIHnet Internet traffic redirected back to the Building 12 Data Center path by 6:00pm. Impact: Please note the NIH Building 12 Data Center Internet DMZ Device Relocation Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact even though all NIHnet Internet traffic will be redirected to the Fernwood Internet path prior to the physical relocation of the Building 12 Data Center Internet DMZ network devices. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  NIH Building 12 Data Center equipment relocation maintenance has been completed successfully without any complications.
5/27/2008 9:02:00 AM - Inbound ISDN Video Conferencing is Down
Description:   At this time, Inbound ISDN Video Conferencing traffic is down. Engineers are aware of the problem and are working with their external partners to resolve the issue. There is no estimated time of resolution. Updates will be made available as they are received. Impacted Service/Application: Inbound ISDN Video Conferencing Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  As of 8:30 AM today May 28, 2008 this issue was resolved. At this time all Inbound ISDN Video Conferencing traffic is up and fully functional.
5/23/2008 12:42:08 PM - Connectivity Issues with FDA and SOA Environments
Description:   At this time the FDA Federation Login & SOA Tiers are experiencing connectivity issues. Engineers are aware of the problem and are working with their external partners to resolve the issue. There is no estimated time of resolution. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 1:28PM The FDA Federation Login & SOA Tiers have regained connectivity. All services are functional at this time.
5/23/2008 10:58:46 AM - PKI System Connectivity Issues
Description:   The HHS PKI system is currently down. At this time, the system is unable to issue or revoke any certificates. Current live certificates are still valid. The engineers are aware of the situation and are working towards a resolution. Update will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Service has been restored to the HHS PKI digital certificate system. The site will continue to show the banner describing a temporary outage will be removed later today.
5/22/2008 4:57:07 AM - Brief Power Outage in Executive Boulevard 6001 and 6100
Description:   On Thursday, May 22 at 4:04 AM, the 6001 and 6100 Executive Boulevard buildings experienced a brief power loss affecting network connectivity for the following ICs: OD, NIDA, NIMH, NICHD, NSC, and CIT. Power began returning to these buildings starting at 4:17 AM. CIT engineers continue to monitor the situation for changes, but all service appears to have been restored at this time. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Power began returning to service at 4:17 AM.
5/21/2008 10:11:12 AM - Building 6700A Rockledge Outage
Description:   There was a fire at 6:30am on the 3rd floor electrical closet of building 6700A Rockledge. Due to the fire there is limited electricity service. Network and wireless connectivity are nonfunctional. Engineers are aware of the issue, and are working on a solution. Updates will be provided as they are made available. Impacted Users: All Building 6700A Rockledge Users Expected Resolution Time: There is no estimated time for resolution at the moment. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 10:53AM At this time engineers have been able to return all affected services to normal.
5/19/2008 2:29:35 PM - NIHITS II Access Issues
Description:   NIHITS II is experiencing issues that are preventing users from accessing the system. OIT engineers are working to resolve the issues. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 4:00PM The NIHITS II access issue has been resolved at this time and all operations have returned to normal.
5/17/2008 12:06:07 AM - NIHCESMLBX15 Downtime
Description:   As part of CIT's scheduled maintenance of NIH email services, the NIHCESMLBX15 exchange server is currently unavailable. This extended maintenance downtime is affecting NLM users. The maintenance activity is scheduled to be completed no later than 6:00 AM. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  The NIHCESMLBX15 server, which services NLM, is back in service as of 8:30 AM on Saturday, May 17. EMIB engineers will be continuing their evaluation of the incident. No further service disruptions are planned.
5/16/2008 12:46:46 PM - Telephone Outage in Building 50 on the 6th Floor
Description:   At this time there are approximately 40 telephones out on the 6th floor in Building 50. Verizon technicians are on site and are waiting for a piece of equipment to arrive in order to resolve the issue. The estimated time of service restoration is at 1:45PM. Updates will be made available as they are received. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 3:24PM The service to the telephones in Building 50 has been restored at this time.
5/16/2008 4:42:21 AM - Reload of Building 29 B29-4000 Switch
Description:   During the early morning of Friday, May 16, NIHnet engineers conducted a reload of the Building 29 B29-4000 switch to rectify performance issues. The reload may have briefly impacted NIHnet connectivity for users from OD, SCADA, and FDA. This maintenance has been successfully completed, and CIT engineers continue to monitor the device for further issues. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Initial/resolved Hot News notification.
5/15/2008 2:33:51 PM - Guest Wireless DMZ B45 Firewall Code Upgrade Maintenance
Description:   Time: 5:00pm - 7:00pm On Monday, May 19, 2008 at 5:00pm - 7:00pm EDT the NIHnet Guest Wireless network security infrastructure located in Building 45 will be upgraded to improve performance and reliability. Impact: There will be brief service interruptions to Guest Wireless Network users only with each service interruption lasting for several minutes while the Building 45 Guest Wireless Firewall operating system is upgraded. The NIHnet Wireless Network Service for all NIH personnel WILL NOT be affected by this maintenance activity because NIHnet Wireless Network access and VPN connectivity will fail-over to the redundant path via the Building 12 Wireless DMZ infrastructure. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 6:11PM The maintenance has completed successfully without complications.
5/14/2008 1:43:25 PM - ITAS Scheduled Maintenance
Description:   ITAS is scheduled for maintenance on May 15, Thursday evening between 6:00PM - 6:30PM for server performance improvement. During the maintenance, ITAS will not be available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance has been completed successfully without any complications.
5/14/2008 12:08:42 PM - Portal Server Maintenance
Description:   On Thursday evening, May 15th, two portal servers will undergo maintenance. There should be little or no user impact during this time. It may be necessary to simply refresh portal pages that were displayed during this period should any content look incorrect. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 7:45PM The maintenance has been completed successfully.
5/14/2008 12:32:55 AM - Adobe Connect meetings running without SSL
Description:   Adobe Connect meetings are currently running without SSL. While login to Connect is still protected by SSL, the actual meeting traffic is no longer encrypted. Encryption should return to service by 10pm Wednesday, May 14th. Please direct any questions to: webmeeting@mail.nih.gov.
Resolution:  This issue has been resolved and Adobe Connect meetings are now encrypted as normal.
5/13/2008 9:32:03 PM - Mailbox Server Reset for NIHCESMLBX4 and NIHCESMLBX8
Description:   The NIH CES Administrators will need to perform an emergency reset of NIHCESMLBX4 and NIHCESMLBX8 tonight at 10:00 PM due to an issue with the backup software. The IC's effected are: NIHCESMLBX4: OD (2045) NIAID (34) NIAAA (296) FIC (77) VRC (186) NIDA (111) NCI (81) NIHCESMLBX8: NIDCD(292) NIDA (548) NCCAM (142) This outage is not expected to exceed 10 minutes per server. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The reset maintenance for NIHCESMLBX4 and NIHCESMLBX8 has been successfully completed.
5/13/2008 4:06:43 PM - Guest Wireless DMZ B12 Firewall Code Upgrade Maintenance
Description:   Date: Friday, May 16th, 2008 Time: 5:00pm - 7:00pm Description: On Friday, May 16th, 2008 at 5:00pm - 7:00pm EDT The NIHnet Guest Wireless network security infrastructure located in Building 12 will be upgraded to improve reliability. Impact: There will be brief service interruptions lasting for several minutes during the maintenance window with each service interruption ONLY affecting connected Guest Wireless end-users. The NIHnet Wireless Service WILL NOT be affected by this maintenance activity because NIHnet Wireless access and VPN connectivity is supported by a redundant path via the Building 45 Wireless DMZ infrastructure. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution:  Time: 8:21PM The maintenance has been completed successfully without complications.
5/13/2008 10:05:27 AM - Building 5 to Valve Vault 5 Directional Bore Maintenance Project
Description:   ORF will be continuing their fire alarm project on the NIH Campus by drilling a directional bore between Building 5 to Valve Vault 5 on Thursday, May 15, 2008. Cable Management Branch is aware of the maintenance and is prepared for any unforeseen outages as a result of the maintenance work. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  No issues have been reported from this maintenance activity from the support team nor customers.
5/12/2008 1:44:55 AM - Sterling Data Center Redundant Internet Connection Outage
Description:   Currently the Sterling Data Center redundant Internet connection is down. Engineers have been notified and are working to resolving the issue. At this time there is no estimated time of resolution. Further details will be posted as soon as they are available.
Resolution:  The fiber cut between Virginia and DC has been repaired and the redundant connection is operational at this time. Network Operations engineers will continue to monitor the circuit closely for the next 24 hours.
5/9/2008 10:06:30 AM - FIC Building 16 LAN Closet Power Outage
Description:   At this time, FIC users in Building 16 are experiencing network connectivity issues due to a power outage in the FIC Building 16 LAN Closet. Engineers are aware of the issue and are working to resolve it as soon as possible. Updates will be provided as they are made available. Impacted Service/Application: Network connectivity Impacted Users: FIC Building 16 users ONLY Expected Resolution Time: There is no current estimated time to resolution. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The power in Building 16 LAN Closet was restored and at this time all the connectivity issues were resolved. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
5/9/2008 12:52:54 AM - Power Outage in Rockledge 1 and 2
Description:   There is currently a power outage in the Rockledge 1 and 2 buildings. This outage is currently affecting network connectivity for Rockledge 1 users from the following ICs: NLM, NHLBI, NICHD, and OD. It is also affecting Rockledge 2 users from the following ICs: NHLBI, OD, and NICHD. Pepco engineers are on the way to resolve the issue, but there is currently no estimated time of repair. Further updates will be sent as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All network connectivity in Rockledge 1 and 2 appears to be restored at this time. CIT network engineers will continue to monitor the situation for changes.
5/7/2008 4:30:51 PM - Connect System Maintenance
Description:   Time: 9:00pm - 10:00pm Description: The Connect (formerly Breeze) service will be unavailable on Monday, May 12 starting at 9pm for approximately 1 hour due to scheduled maintenance. Date: Friday, May 9th, 2008 Impact: Users will be unable to use Connect (formerly Breeze) service. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Connect System Maintenance has been completed successfully.
5/7/2008 11:06:30 AM - NIHCESMLBX Server is Currently in Distress
Description:   Date: May 7th, 2008 Time: 11:00 AM Event Details: NIHCESMLBX Server is currently in distress and will be rebooted to correct the situation. Impacted Services: The email service for the following IC's will be affected by this outage:NCRR, NIBIB, NIGMS, NINR, NHGRI and NEI.
Resolution:  The NIHCESMLBX Server was rebooted and at this time all services are back up and fully functional. If you still have difficulties please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
5/6/2008 11:21:31 AM - Building 12 B12-DC-PIE1 Firewall Maintenance
Description:   Date: Thursday, May 8th, 2008 Time: 6:30am - 7:30am Description: On Thursday, May 8th, 2008 at 6:30am - 7:30am EDT, NIH engineers will apply ruleset changes to the b12-dc-pie1 firewall that will only affect vlans 4 & 6. This change will enhance security for all servers on VLAN 4 and VLAN6 including: kafka.net.nih.gov, list.nih.gov, ns.nih.gov and ntp1.nih.gov. Also, this maintenance will not affect normal email, dns, and time services to those servers. Impact: Please note this Building 12 B12-DC-PIE1 Firewall Maintenance activity has been assessed with a Service Affecting-Low (PSA-Low) impact. Specifically, this maintenance activity will limit unauthorized network traffic to some devices supporting the listserv, NTP, and DNS services. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This maintenance was completed successfully as scheduled.
5/6/2008 8:12:56 AM - Fernwood-7600-Outside Internet
Description:   Date: Tuesday, May 06, 2008 Time: 7:35 PM There was a problem with the Fernwood-7600-outside due to the Power issue in the Fernwood building. The Primary Internet Path has been moved to alternate Building 12 path to resolve the issue. NIH engineers are currently investigating the issue to ensure stability. Further updates will be provided as they are made available. Impacted Service/Application: Internet Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Issue has been resolved and everything is working now.
5/5/2008 2:59:37 PM - Notification of Foreign Travel Website is Down
Description:   Date: May 5th, 2008 Time:8:00 AM Event Details: At this time the Notification of Foreign Travel website is experiencing connectivity issues. The engineers are aware of the issue and are working towards a resolution. At this time there is no Estimated Time of Resolution. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Engineers have resolved this issue, and the Notification of Foreign Travel system is back up and running.
5/2/2008 5:24:28 AM - Reload of B29-4000 Router
Description:   During the early morning of Friday, May 2, 2008, the NIH B29-4000 router experienced a hardware failure. CIT network engineers will conduct an emergency reload to correct the hardware failure. The expected time of resolution is currently unknown. Further updates will be sent as needed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The device reload was completed at 5:50 AM. The device is now functioning normally at this time. Engineers are investigating the root cause of the issue and will provide updates as they are made available.
5/1/2008 11:23:33 AM - Building 50 Telephone Outage
Description:   There has been a telephone outage reported, with 14 - 15 lines down in Bldg. 50 / 6th Floor. Technicians have been dispatched to the location. Further updates will be provided as they become available. Impacted Users: NIAID Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  All Building 50 telephone lines have been restored.
4/30/2008 3:49:08 PM - AT&T Blackberry Data Connectivity Issues
Description:   Date: Wednesday, April 30th, 2008 Time: 3:45 PM It appears that the AT&T is experiencing a data outage and most users with AT&T cannot receive messages intermittently, if at all. Due to the unofficial nature of the issue there is no Estimated Time for Resolution. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  AT&T Blackberry data connectivity issues have been resolved.
4/30/2008 12:56:47 PM - NAppMan Downtime
Description:   NAppMan will be down from 1:00 - 2:00 PM today Wednesday, April 30th, to implement monitoring changes for the NIDB system. Impacted Service/Application: NAppMan Expected Resolution Time: Date: April 30th 2008 Time: 2:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Maintenance has been completed and NAppMan is up and running.
4/30/2008 5:12:32 AM - Building 12 6500- 4A Module is currently down
Description:   The Building 12 6500-4A Module on a distribution router is currently down. Network engineers have been dispatched and are currently working to resolve the issue. Further updates will be posted as soon as they become available.
Resolution:  Engineers have resolved the issue. Service was restored as of 5:30 AM.
4/29/2008 9:40:38 PM - NIHnet CIT Fernwood-6500-C Module-2 is Down
Description:   Due to the NIHnet CIT Fernwood-6500-C Module-2 Replacement Emergency Maintenance, Fernwood-6500-C Module-2 is currently down. Engineers are working to resolve this issue. Further updates will be provided as they are made available. Currently there is no time of resolution for this issue. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The Fernwood-6500-C Module-2 is back online service has been restored.
4/28/2008 2:37:06 PM - NAppMan Application is Experiencing Issues
Description:   The NAppMan application is currently experiencing issues. Engineers are aware of the issue and are working towards a resolution. Updates will be provided as they are made available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Time: 2:54PM The engineers have restored service to the NAppMan application. The engineers will continue to investigate the root cause of the issue.
4/28/2008 8:46:58 AM - Building 12 Distribution Router Module Failure
Description:   Date: Monday, April 28, 2008 Time: 8:11 AM Description: One of the modules on a distribution router in Building 12 failed. Due to the redundancy of the NIH network no users are currently affected. NIHnet engineers are currently working to resolve this issue. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  This issues was resolved as of 9:50 AM.
4/26/2008 8:32:33 AM - Phone Outage at the Police Department
Description:   Date: Saturday, April 4th, 2008 Time: 6:45 AM Details: A phone outage has occured at the Police Department on NIH Campus. The Police have put temporary procedures in place to cover the down lines and can still receive calls. A Verizon technician has been called in and will assess the situation. Update will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 9:50 AM the telephone outage at the Police Department has been repaired. All lines are back in service.
4/26/2008 1:36:02 AM - Building 12 Switch Reset
Description:   On Saturday, April 26, a network switch in the Building 12 Data Center experienced a brief reset. All connectivity has been restored at this time. CIT network engineers continue to monitor the situation. Further updates will be sent if needed. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The B12-6500-MR-B was restored to service at 1:14 AM.
4/25/2008 3:30:13 PM - 10-15 service disruption in Sharepoint
Description:   There have been reports of intermittent slowness in connecting to the SharePoint websites. We have investigated and identified the possible culprit for the slowness in page load. Necessary actions have been taken to resolve the issue with load balancers and a more through patch will be to be applied during a later scheduled maintenance window to extensively resolve the problem. Currently all HSB hosted SharePoint Sites are up and the intermittent issue should have been rectified.
Resolution:  There have been reports of intermittent slowness in connecting to the SharePoint websites. We have investigated and identified the possible culprit for the slowness in page load. Necessary actions have been taken to resolve the issue with load balancers and a more through patch will be to be applied during a later scheduled maintenance window to extensively resolve the problem. Currently all HSB hosted SharePoint Sites are up and the intermittent issue should have been rectified.
4/24/2008 3:58:40 PM - Mailbox Server NIHCESMLBX5 is Currently Experiencing Issues
Description:   NIHCESMLBX5 experienced a system crash. The mailbox server is currently not responding. CES Engineers are investigating the issue. Updates will be provided as they are made available. Impacted Service/Application: Mailbox Server Impacted Users: NIAID Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  The NIHCESMLBX5 mailbox server has been restored to service. CES Engineers will continue to monitor the server closely.
4/24/2008 3:19:08 PM - ITAS Production Hardware Migration
Description:   ITAS is scheduled for production hardware migration on Tuesday, April 29, starting at 6:00PM EST and ending at approximately 9:00PM EST. During this time, ITAS will NOT be available. We apologize for any inconveniences this may cause you. Impacted Service/Application: ITAS Expected Resolution Time: Date: Tuesday, April 29 2008 Time: 9:00 PM Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  ITAS hardware migration has completed successfully. ITAS is back online.
4/23/2008 4:49:45 PM - Remedy Server restart April 24 12:30AM
Description:   Date: Thursday, April 24th, 2008 Time: 12:30 AM Description: The CIT Customer Support Remedy server will be briefly out of service while being rebooted to correct an issue with email notifications. Outage should not last more than ten minutes. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  Remedy server was rebooted and returned to service as of 12:37 AM.
4/21/2008 8:16:56 AM - CIT Print Server Issues
Description:   Date: Monday, April 21st, 2008 Time: 6:00 AM Description: At this time the CIT Print Server is experiencing connectivity issues. Impact: No users within CIT will be able to print on any CITPRINT managed printers. Engineers are aware of the issue and are working towards a resolution. Updates will be provided as they become available. Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution:  At 1:11 PM, engineers restored and confirmed th